Privacy Policy

Introduction

SoftBridge B.V. ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and safeguard your information when you visit our website softbridge.pro or engage with our building services.

As a company registered in the Netherlands (KvK: 53891760), we comply with the General Data Protection Regulation (GDPR) and Dutch data protection laws. This policy applies to all personal data processing activities conducted by SoftBridge.

Data Controller

SoftBridge B.V. is the data controller responsible for your personal data. Our contact details are:

Data Collection

The data we collect includes personal information that you provide directly to us and information that is automatically collected when you use our website and services. We collect the following types of data:

• Contact Information: Name, email address, phone number, postal address
• Project Information: Details about your building project, requirements, and preferences
• Communication Data: Records of your communications with us, including emails and phone calls
• Website Usage Data: IP address, browser type, pages visited, time spent on site
• Cookie Data: Information collected through cookies and similar technologies
• Business Information: Company name, VAT number, and other business details (for commercial clients)

How We Use Your Information

We explain how we use your information for various purposes related to our building services business. The use of your data is based on the following legal grounds under GDPR:

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law. Our retention periods are:

• Project Data: 7 years after project completion (for warranty and legal purposes)
• Marketing Data: Until you withdraw consent or 3 years of inactivity
• Website Analytics: 26 months maximum
• Financial Records: 7 years as required by Dutch law
• Communication Records: 3 years for customer service purposes

Data Sharing

We do not sell your personal data. We may share your information with:

• Subcontractors and Suppliers: When necessary for project completion
• Professional Advisors: Lawyers, accountants, and consultants
• Regulatory Authorities: When required by law
• IT Service Providers: For website hosting and data processing

All third parties are contractually obligated to protect your data and use it only for specified purposes.

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of Access: Request a copy of your personal data
• Right of Rectification: Correct inaccurate or incomplete data
• Right of Erasure: Request deletion of your data (subject to legal obligations)
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for consent-based processing

To exercise these rights, please contact us at privacy@softbridge.pro.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on data protection
• Secure backup and recovery procedures

Cookies and Tracking

Our website uses cookies and similar technologies. For detailed information about our cookie usage, please see our Cookie Policy.

International Transfers

We primarily process data within the European Union. If we transfer data outside the EU, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us using the following contact information:

Supervisory Authority

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens):